Reference

What You Agree to When You Use 499dat

These terms set out the rules that apply to your account on 499dat — how you open it, how you use it, and what we both commit to.

Account holder rulesbKash, Nagad, Rocket depositsEligible regions onlyFair use policyAccount security
Explore the Lobby Read FAQ
499dat What You Agree to When You Use 499dat
CONTACT SUPPORT

Reach Us About Your Terms Query

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available to help. You can reach us through live chat inside your account dashboard, by email, or through our social channels. We aim to respond to account and terms queries within one business day.

Live Chat Open your account dashboard and tap the chat icon. Our team handles terms and account queries directly from there during support hours.
Email Support Send your query to our support address listed in your account settings. Include your registered mobile number so we can locate your account quickly.
Social Channels Reach us through our official social pages for general terms questions. For account-specific issues, live chat or email is faster and more secure.
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security is handled through OTP verification on every login and on withdrawal requests. We do not store your bKash, Nagad, or Rocket PIN — payment confirmation happens inside your own wallet app. If you notice any login you did not make, use the account lock option in settings and contact support immediately.

OTP Verification

Every login and withdrawal triggers a one-time code to your registered mobile number. No action goes through without that confirmation step from your end.

Wallet Matching

Withdrawals are sent only to the wallet — bKash, Nagad, or Rocket — that is verified on your account. This prevents misdirected payments and protects your funds.

Data Retention

We hold your account data for as long as your account is active and for the period required under applicable law. You can request a summary of your data by contacting support.

Terms Change Notice

If we update these terms in a way that affects your rights, we will notify you through your account before the change takes effect. Continued use means acceptance.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account on 499dat. Access depends on your local law and the eligible regions we serve — check that before registering.

Yes. We may update these terms when our services change. We will notify you through your registered account before any material change takes effect, giving you time to review.

Account sharing is not allowed under these terms. If we detect shared access, your account may be suspended. Keep your login credentials private and do not pass them on.

Contact our support team within seven days of the transaction date. Provide your account details and the transaction reference. We will investigate and respond within one business day.

Send a data request through our support email listed in your account settings. Include your registered mobile number. We will respond in line with applicable data retention rules.

These terms are governed by the laws of the jurisdiction applicable to your region. Availability of our services depends on your local law and the eligible regions we currently support.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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